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General Questions

How does tutoring actually work?

Yo, welcome to Tutor Labs! Glad you made it. Signing up is crazy easy, and we’ll have you set up with an epic tutor ASAP.

Here’s how it goes down:

Spill the tea: Our AI buddy Bob (or a form if you’re feeling old-school) will ask a few quick questions. Just tell us your deets and what subjects are giving you grief – math, science, English, you name it.
Drop your schedule: Tell us when you’re free. The more options you give, the easier it’ll be to find your perfect tutor match.
Get matched, baby: We’ll pair you up with a tutor who gets you and can actually help you crush it.
Book it, boss: Once you’re matched, pick a time that works. Easy peasy.
Pay and slay: Payments are simple, no drama. Just handle it, and you’re good to go.

Ready to roll?

Hit up Pre Registration to make your account. Follow the steps, book your first sesh, and you’re good to go! Got questions? No worries – our support team’s got your back.

Let’s do this and crush it together!

Can I choose when to have my sessions?

Yo, welcome to Tutor Labs! Glad you made it. Signing up is crazy easy, and we’ll have you set up with an epic tutor ASAP.

Here’s how it goes down:

Spill the tea: Our AI buddy Bob (or a form if you’re feeling old-school) will ask a few quick questions. Just tell us your deets and what subjects are giving you grief – math, science, English, you name it.
Drop your schedule: Tell us when you’re free. The more options you give, the easier it’ll be to find your perfect tutor match.
Get matched, baby: We’ll pair you up with a tutor who gets you and can actually help you crush it.
Book it, boss: Once you’re matched, pick a time that works. Easy peasy.
Pay and slay: Payments are simple, no drama. Just handle it, and you’re good to go.

Ready to roll?

Hit up Pre Registration to make your account. Follow the steps, book your first sesh, and you’re good to go! Got questions? No worries – our support team’s got your back.

Let’s do this and crush it together!

What subjects can you help me with?

Yo, welcome to Tutor Labs! Glad you made it. Signing up is crazy easy, and we’ll have you set up with an epic tutor ASAP.

Here’s how it goes down:

Spill the tea: Our AI buddy Bob (or a form if you’re feeling old-school) will ask a few quick questions. Just tell us your deets and what subjects are giving you grief – math, science, English, you name it.
Drop your schedule: Tell us when you’re free. The more options you give, the easier it’ll be to find your perfect tutor match.
Get matched, baby: We’ll pair you up with a tutor who gets you and can actually help you crush it.
Book it, boss: Once you’re matched, pick a time that works. Easy peasy.
Pay and slay: Payments are simple, no drama. Just handle it, and you’re good to go.

Ready to roll?

Hit up Pre Registration to make your account. Follow the steps, book your first sesh, and you’re good to go! Got questions? No worries – our support team’s got your back.

Let’s do this and crush it together!

Will I see progress quickly?

Yo, welcome to Tutor Labs! Glad you made it. Signing up is crazy easy, and we’ll have you set up with an epic tutor ASAP.

Here’s how it goes down:

Spill the tea: Our AI buddy Bob (or a form if you’re feeling old-school) will ask a few quick questions. Just tell us your deets and what subjects are giving you grief – math, science, English, you name it.
Drop your schedule: Tell us when you’re free. The more options you give, the easier it’ll be to find your perfect tutor match.
Get matched, baby: We’ll pair you up with a tutor who gets you and can actually help you crush it.
Book it, boss: Once you’re matched, pick a time that works. Easy peasy.
Pay and slay: Payments are simple, no drama. Just handle it, and you’re good to go.

Ready to roll?

Hit up Pre Registration to make your account. Follow the steps, book your first sesh, and you’re good to go! Got questions? No worries – our support team’s got your back.

Let’s do this and crush it together!

What if I’m not great at asking questions in class?

Yo, welcome to Tutor Labs! Glad you made it. Signing up is crazy easy, and we’ll have you set up with an epic tutor ASAP.

Here’s how it goes down:

Spill the tea: Our AI buddy Bob (or a form if you’re feeling old-school) will ask a few quick questions. Just tell us your deets and what subjects are giving you grief – math, science, English, you name it.
Drop your schedule: Tell us when you’re free. The more options you give, the easier it’ll be to find your perfect tutor match.
Get matched, baby: We’ll pair you up with a tutor who gets you and can actually help you crush it.
Book it, boss: Once you’re matched, pick a time that works. Easy peasy.
Pay and slay: Payments are simple, no drama. Just handle it, and you’re good to go.

Ready to roll?

Hit up Pre Registration to make your account. Follow the steps, book your first sesh, and you’re good to go! Got questions? No worries – our support team’s got your back.

Let’s do this and crush it together!

What if I’m not great at asking questions in class?

Yo, welcome to Tutor Labs! Glad you made it. Signing up is crazy easy, and we’ll have you set up with an epic tutor ASAP.

Here’s how it goes down:

Spill the tea: Our AI buddy Bob (or a form if you’re feeling old-school) will ask a few quick questions. Just tell us your deets and what subjects are giving you grief – math, science, English, you name it.
Drop your schedule: Tell us when you’re free. The more options you give, the easier it’ll be to find your perfect tutor match.
Get matched, baby: We’ll pair you up with a tutor who gets you and can actually help you crush it.
Book it, boss: Once you’re matched, pick a time that works. Easy peasy.
Pay and slay: Payments are simple, no drama. Just handle it, and you’re good to go.

Ready to roll?

Hit up Pre Registration to make your account. Follow the steps, book your first sesh, and you’re good to go! Got questions? No worries – our support team’s got your back.

Let’s do this and crush it together!

Can I choose when to have my sessions?

Yo, welcome to Tutor Labs! Glad you made it. Signing up is crazy easy, and we’ll have you set up with an epic tutor ASAP.

Here’s how it goes down:

Spill the tea: Our AI buddy Bob (or a form if you’re feeling old-school) will ask a few quick questions. Just tell us your deets and what subjects are giving you grief – math, science, English, you name it.
Drop your schedule: Tell us when you’re free. The more options you give, the easier it’ll be to find your perfect tutor match.
Get matched, baby: We’ll pair you up with a tutor who gets you and can actually help you crush it.
Book it, boss: Once you’re matched, pick a time that works. Easy peasy.
Pay and slay: Payments are simple, no drama. Just handle it, and you’re good to go.

Ready to roll?

Hit up Pre Registration to make your account. Follow the steps, book your first sesh, and you’re good to go! Got questions? No worries – our support team’s got your back.

Let’s do this and crush it together!

Is tutoring expensive?

Yo, welcome to Tutor Labs! Glad you made it. Signing up is crazy easy, and we’ll have you set up with an epic tutor ASAP.

Here’s how it goes down:

Spill the tea: Our AI buddy Bob (or a form if you’re feeling old-school) will ask a few quick questions. Just tell us your deets and what subjects are giving you grief – math, science, English, you name it.
Drop your schedule: Tell us when you’re free. The more options you give, the easier it’ll be to find your perfect tutor match.
Get matched, baby: We’ll pair you up with a tutor who gets you and can actually help you crush it.
Book it, boss: Once you’re matched, pick a time that works. Easy peasy.
Pay and slay: Payments are simple, no drama. Just handle it, and you’re good to go.

Ready to roll?

Hit up Pre Registration to make your account. Follow the steps, book your first sesh, and you’re good to go! Got questions? No worries – our support team’s got your back.

Let’s do this and crush it together!

What makes your tutoring service better than others?

No random algorithms here, just real people finding real matches.

We’ve been matching students with tutors like pros since 2015—over 5,000 matches and still going strong. Finding the right tutor isn’t just our thing, it’s kinda our superpower. We’ll hook you up with someone who not only knows their stuff but might even vibe with your interests. Just let us know what you’re looking for—subject, goals, schedule—and we’ll find your perfect match.

Our tutors totally get it—they’ve been there and know how to help you crush it. And if it’s not a match? No big deal, just tell us, and we’ll sort it out until it’s perfect.

What if I’m not great at asking questions in class?

Not feeling your tutor? No worries—we totally get it. Sometimes the vibe just isn’t there. That’s why we have your back with our 100% Satisfaction Guarantee. Learning should be fun, not frustrating.

Here’s how it works: if your tutor skips out on a lesson, isn’t what you expected, or you’re just not clicking, we’ll set you up with a free replacement. No stress, no hassle—just finding the right tutor for you.

Need a swap? Reach out to our tutor support team, and we’ll get you sorted ASAP. Let’s find your perfect match!

Yo, welcome to Tutor Labs! Glad you made it. Signing up is crazy easy, and we’ll have you set up with an epic tutor ASAP.

Here’s how it goes down:

Spill the tea: Our AI buddy Bob (or a form if you’re feeling old-school) will ask a few quick questions. Just tell us your deets and what subjects are giving you grief – math, science, English, you name it.
Drop your schedule: Tell us when you’re free. The more options you give, the easier it’ll be to find your perfect tutor match.
Get matched, baby: We’ll pair you up with a tutor who gets you and can actually help you crush it.
Book it, boss: Once you’re matched, pick a time that works. Easy peasy.
Pay and slay: Payments are simple, no drama. Just handle it, and you’re good to go.

Ready to roll?

Hit up Pre Registration to make your account. Follow the steps, book your first sesh, and you’re good to go! Got questions? No worries – our support team’s got your back.

Let’s do this and crush it together!

Yo, welcome to Tutor Labs! Glad you made it. Signing up is crazy easy, and we’ll have you set up with an epic tutor ASAP.

Here’s how it goes down:

Spill the tea: Our AI buddy Bob (or a form if you’re feeling old-school) will ask a few quick questions. Just tell us your deets and what subjects are giving you grief – math, science, English, you name it.
Drop your schedule: Tell us when you’re free. The more options you give, the easier it’ll be to find your perfect tutor match.
Get matched, baby: We’ll pair you up with a tutor who gets you and can actually help you crush it.
Book it, boss: Once you’re matched, pick a time that works. Easy peasy.
Pay and slay: Payments are simple, no drama. Just handle it, and you’re good to go.

Ready to roll?

Hit up Pre Registration to make your account. Follow the steps, book your first sesh, and you’re good to go! Got questions? No worries – our support team’s got your back.

Let’s do this and crush it together!

Yo, welcome to Tutor Labs! Glad you made it. Signing up is crazy easy, and we’ll have you set up with an epic tutor ASAP.

Here’s how it goes down:

Spill the tea: Our AI buddy Bob (or a form if you’re feeling old-school) will ask a few quick questions. Just tell us your deets and what subjects are giving you grief – math, science, English, you name it.
Drop your schedule: Tell us when you’re free. The more options you give, the easier it’ll be to find your perfect tutor match.
Get matched, baby: We’ll pair you up with a tutor who gets you and can actually help you crush it.
Book it, boss: Once you’re matched, pick a time that works. Easy peasy.
Pay and slay: Payments are simple, no drama. Just handle it, and you’re good to go.

Ready to roll?

Hit up Pre Registration to make your account. Follow the steps, book your first sesh, and you’re good to go! Got questions? No worries – our support team’s got your back.

Let’s do this and crush it together!

Yo, welcome to Tutor Labs! Glad you made it. Signing up is crazy easy, and we’ll have you set up with an epic tutor ASAP.

Here’s how it goes down:

Spill the tea: Our AI buddy Bob (or a form if you’re feeling old-school) will ask a few quick questions. Just tell us your deets and what subjects are giving you grief – math, science, English, you name it.
Drop your schedule: Tell us when you’re free. The more options you give, the easier it’ll be to find your perfect tutor match.
Get matched, baby: We’ll pair you up with a tutor who gets you and can actually help you crush it.
Book it, boss: Once you’re matched, pick a time that works. Easy peasy.
Pay and slay: Payments are simple, no drama. Just handle it, and you’re good to go.

Ready to roll?

Hit up Pre Registration to make your account. Follow the steps, book your first sesh, and you’re good to go! Got questions? No worries – our support team’s got your back.

Let’s do this and crush it together!

Yo, welcome to Tutor Labs! Glad you made it. Signing up is crazy easy, and we’ll have you set up with an epic tutor ASAP.

Here’s how it goes down:

Spill the tea: Our AI buddy Bob (or a form if you’re feeling old-school) will ask a few quick questions. Just tell us your deets and what subjects are giving you grief – math, science, English, you name it.
Drop your schedule: Tell us when you’re free. The more options you give, the easier it’ll be to find your perfect tutor match.
Get matched, baby: We’ll pair you up with a tutor who gets you and can actually help you crush it.
Book it, boss: Once you’re matched, pick a time that works. Easy peasy.
Pay and slay: Payments are simple, no drama. Just handle it, and you’re good to go.

Ready to roll?

Hit up Pre Registration to make your account. Follow the steps, book your first sesh, and you’re good to go! Got questions? No worries – our support team’s got your back.

Let’s do this and crush it together!

Yo, welcome to Tutor Labs! Glad you made it. Signing up is crazy easy, and we’ll have you set up with an epic tutor ASAP.

Here’s how it goes down:

Spill the tea: Our AI buddy Bob (or a form if you’re feeling old-school) will ask a few quick questions. Just tell us your deets and what subjects are giving you grief – math, science, English, you name it.
Drop your schedule: Tell us when you’re free. The more options you give, the easier it’ll be to find your perfect tutor match.
Get matched, baby: We’ll pair you up with a tutor who gets you and can actually help you crush it.
Book it, boss: Once you’re matched, pick a time that works. Easy peasy.
Pay and slay: Payments are simple, no drama. Just handle it, and you’re good to go.

Ready to roll?

Hit up Pre Registration to make your account. Follow the steps, book your first sesh, and you’re good to go! Got questions? No worries – our support team’s got your back.

Let’s do this and crush it together!

Yo, welcome to Tutor Labs! Glad you made it. Signing up is crazy easy, and we’ll have you set up with an epic tutor ASAP.

Here’s how it goes down:

Spill the tea: Our AI buddy Bob (or a form if you’re feeling old-school) will ask a few quick questions. Just tell us your deets and what subjects are giving you grief – math, science, English, you name it.
Drop your schedule: Tell us when you’re free. The more options you give, the easier it’ll be to find your perfect tutor match.
Get matched, baby: We’ll pair you up with a tutor who gets you and can actually help you crush it.
Book it, boss: Once you’re matched, pick a time that works. Easy peasy.
Pay and slay: Payments are simple, no drama. Just handle it, and you’re good to go.

Ready to roll?

Hit up Pre Registration to make your account. Follow the steps, book your first sesh, and you’re good to go! Got questions? No worries – our support team’s got your back.

Let’s do this and crush it together!

Yo, welcome to Tutor Labs! Glad you made it. Signing up is crazy easy, and we’ll have you set up with an epic tutor ASAP.

Here’s how it goes down:

Spill the tea: Our AI buddy Bob (or a form if you’re feeling old-school) will ask a few quick questions. Just tell us your deets and what subjects are giving you grief – math, science, English, you name it.
Drop your schedule: Tell us when you’re free. The more options you give, the easier it’ll be to find your perfect tutor match.
Get matched, baby: We’ll pair you up with a tutor who gets you and can actually help you crush it.
Book it, boss: Once you’re matched, pick a time that works. Easy peasy.
Pay and slay: Payments are simple, no drama. Just handle it, and you’re good to go.

Ready to roll?

Hit up Pre Registration to make your account. Follow the steps, book your first sesh, and you’re good to go! Got questions? No worries – our support team’s got your back.

Let’s do this and crush it together!

No random algorithms here, just real people finding real matches.

Our tutors totally get it—they’ve been there and know how to help you crush it. And if it’s not a match? No big deal, just tell us, and we’ll sort it out until it’s perfect.

Need a swap? Reach out to our tutor support team, and we’ll get you sorted ASAP. Let’s find your perfect match!

How does my lesson work

How long is my lesson

Lessons are 55 minutes long—plenty of time to learn while keeping things chill. This also gives your tutor a break between sessions so they can stay fresh and ready for their next student (and trust us, you want your tutor at their best!).

If you end up running over time, keep in mind you might eat into someone else’s lesson. Nobody wants that, so try to stick to the schedule. It’s all about being fair and making sure everyone gets the best out of their sessions!

Here’s how to stay on top of it:

Don’t be late: Seriously, set an alarm if you have to. Every minute counts!
Bring your stuff: Make sure your Google Classroom, OneDrive, or whatever you’re using is ready to go.
Make a list: Jot down what you need help with so you don’t forget mid-session.

What happens at the start of my lesson

Your tutor will kick things off by asking what you want to work on. This is your chance to speak up—don’t hold back!

Got notes? A tricky homework question? Something you just don’t get? Share it. This sets the vibe for a lesson that’s all about helping YOU.

What does a typical online lesson look like

Here’s how it usually goes down:

Talk it out: Start by chatting about what you need help with.
Dive in: Your tutor will guide you through problems step by step, but you’ll still have to do the work. (They’re here to help, not to do everything for you!)
Use cool tools: You’ll work together using stuff like shared docs or virtual whiteboards to keep it interactive.
Wrap it up: At the end, your tutor will go over key points, answer leftover questions, and give you tips for what to do next.

It’s all about making progress without wasting time.

Why is being organised such a big deal

Here’s the thing: the more prepared you are, the better your lesson will go.

Have your homework ready: Don’t waste time digging through files during the session.
Stay involved: Ask questions, share your thoughts—don’t be shy.
Be specific: Let your tutor know exactly where you’re stuck so they can help you better.

Bottom line? Show up ready to crush it, and you’ll get way more out of your lessons!

Here’s how to stay on top of it:

Don’t be late: Seriously, set an alarm if you have to. Every minute counts!
Bring your stuff: Make sure your Google Classroom, OneDrive, or whatever you’re using is ready to go.
Make a list: Jot down what you need help with so you don’t forget mid-session.

Your tutor will kick things off by asking what you want to work on. This is your chance to speak up—don’t hold back!

Got notes? A tricky homework question? Something you just don’t get? Share it. This sets the vibe for a lesson that’s all about helping YOU.

Here’s how it usually goes down:

Talk it out: Start by chatting about what you need help with.
Dive in: Your tutor will guide you through problems step by step, but you’ll still have to do the work. (They’re here to help, not to do everything for you!)
Use cool tools: You’ll work together using stuff like shared docs or virtual whiteboards to keep it interactive.
Wrap it up: At the end, your tutor will go over key points, answer leftover questions, and give you tips for what to do next.

It’s all about making progress without wasting time.

Here’s the thing: the more prepared you are, the better your lesson will go.

Have your homework ready: Don’t waste time digging through files during the session.
Stay involved: Ask questions, share your thoughts—don’t be shy.
Be specific: Let your tutor know exactly where you’re stuck so they can help you better.

Bottom line? Show up ready to crush it, and you’ll get way more out of your lessons!

Not vibing with your lesson or tutor?

No stress! We get it, sometimes it’s just not the right fit. You can swap out your tutor anytime—no questions asked. Plus, don’t hold back—we want your feedback so we can fix any issues fast and make things better. A little communication can go a long way! ????????

Signing Up

How does tutoring actually work?

Keep an eye out for an email from learning@tutorlabs.au —it’ll hit your inbox 24 hours before your lesson.

Pro tip: Check your spam or junk folder just in case. To avoid missing future emails, add that address to your contacts. Easy fix!

If you can’t find your invite, no stress—reach out to the tutoring support team ASAP, and they’ll hook you up with a new link.

Will I see progress quickly?

Keep an eye out for an email from learning@tutorlabs.au —it’ll hit your inbox 24 hours before your lesson.

Pro tip: Check your spam or junk folder just in case. To avoid missing future emails, add that address to your contacts. Easy fix!

If you can’t find your invite, no stress—reach out to the tutoring support team ASAP, and they’ll hook you up with a new link.

What if I’m not great at asking questions in class?

Being ready = having an awesome session. Here’s how to get set:

Log in early: Pull up your schoolwork, projects, or Google account before the lesson starts.
Jot stuff down: Write out any topics or questions you want help with.
Upload your files: Drop your notes or materials into the TL Classroom ahead of time so everything’s ready to roll.

Showing up prepared means you can focus on learning instead of scrambling to find stuff during the session.

Can this help me prepare for exams?

Don’t stress—just hop on 15-20 minutes early for your first lesson.

You’ll need time to tweak your device and browser settings. It’s super simple—check out the Getting Started Guide for Students with step-by-step instructions and videos.

If something’s not working, hit up the troubleshooting guide or ask your tutor for help. Worst case? Contact Tutor Support—they’ve got your back.

Can I choose when to have my sessions?

Absolutely—here are a few game-changers:

Find a quiet spot: No distractions = better focus.
Wi-Fi check: Make sure your internet is strong and steady to avoid glitches.
Use headphones: Better sound, plus they help you stay locked in.
Test your setup: Check your webcam, mic, and tools before the lesson to avoid any awkward tech fails.

Follow these tips, and you’ll be totally ready to crush your first session.

Good luck and happy learning! ????

Keep an eye out for an email from learning@tutorlabs.au —it’ll hit your inbox 24 hours before your lesson.

Pro tip: Check your spam or junk folder just in case. To avoid missing future emails, add that address to your contacts. Easy fix!

If you can’t find your invite, no stress—reach out to the tutoring support team ASAP, and they’ll hook you up with a new link.

Keep an eye out for an email from learning@tutorlabs.au —it’ll hit your inbox 24 hours before your lesson.

Pro tip: Check your spam or junk folder just in case. To avoid missing future emails, add that address to your contacts. Easy fix!

If you can’t find your invite, no stress—reach out to the tutoring support team ASAP, and they’ll hook you up with a new link.

Being ready = having an awesome session. Here’s how to get set:

Log in early: Pull up your schoolwork, projects, or Google account before the lesson starts.
Jot stuff down: Write out any topics or questions you want help with.
Upload your files: Drop your notes or materials into the TL Classroom ahead of time so everything’s ready to roll.

Showing up prepared means you can focus on learning instead of scrambling to find stuff during the session.

Don’t stress—just hop on 15-20 minutes early for your first lesson.

You’ll need time to tweak your device and browser settings. It’s super simple—check out the Getting Started Guide for Students with step-by-step instructions and videos.

If something’s not working, hit up the troubleshooting guide or ask your tutor for help. Worst case? Contact Tutor Support—they’ve got your back.

Absolutely—here are a few game-changers:

Find a quiet spot: No distractions = better focus.
Wi-Fi check: Make sure your internet is strong and steady to avoid glitches.
Use headphones: Better sound, plus they help you stay locked in.
Test your setup: Check your webcam, mic, and tools before the lesson to avoid any awkward tech fails.

Follow these tips, and you’ll be totally ready to crush your first session.

Good luck and happy learning! ????

Convincing parents

How does tutoring actually work?

Need to cancel or switch up your lesson? No worries, life happens! Here’s what you need to know to make it easy on everyone (including yourself).

Step 1: Cancel or reschedule early

If you know ahead of time that you can’t make it, try to cancel or reschedule at least 24 hours before your lesson. It’s free to do, and it gives everyone a heads-up (plus, you won’t lose that lesson credit).

Step 2: Why the 24-hour rule?

Here’s the deal—if you cancel late, the tutor still gets paid. They set aside that time for you, so fair’s fair, right? On the flip side, tutors might also need to reschedule sometimes. They could be sick or slammed with exams—it happens! We just ask that you stay flexible and work together to find a new time.

Step 3: If it’s last-minute

Cancel after the 24-hour mark? Heads up, you’ll need to pay full price for the missed class. Harsh, we know—so just try to plan ahead when you can.

Step 4: Don’t waste that lesson credit

Make sure to use all your lessons before your subscription renews! If not, those unused credits will disappear faster than your favourite snack.

That’s it—just be cool about it, and you’ll avoid any hassle. Got questions? Hit up the support team. They’re ready to help!

What if I’m not great at asking questions in class?

We get it—life happens, and sometimes you miss a lesson. No need to freak out, but here’s what you should know and what you can do next.

Step 1: Reach out

First, hit up the tutor support team ASAP. They want to know you’re okay—not lost at sea or in need of an SOS. Better safe than sorry, right?

Step 2: The rules of missing a lesson

Missed lessons can’t be rescheduled, unfortunately. If you want to book another class for the same day or week, you’ll need to use one of your lesson credits.

Step 3: Questions? We got you

If you’re confused or have something on your mind about missed lessons, don’t sweat it. The support team is always there to help clear things up!

Missing a lesson isn’t the end of the world. Just follow these steps, and you’ll be back on track in no time!

Can this help me prepare for exams?

Okay, so your tutor ghosted you for a lesson—ugh, we get it, that’s super annoying. Your time is important, and that’s not cool. But don’t worry, here’s what you can do to handle it like a pro.

Step 1: Chill for 15-20 minutes

Sometimes stuff happens. Your tutor might be stuck in traffic or dealing with a last-minute emergency. Give them 15-20 minutes to show up before you start panicking.

Step 2: Hit up the support team

If they’re still a no-show, it’s time to contact the tutoring support team. They’re there to help you figure things out and make sure you don’t lose out on your lesson.

Step 3: Reschedule like a boss

Tutors know how important sticking to a schedule is, so most of them will work with you to find a new time that works. Reach out and get things set up so you can get back to learning ASAP.

And remember, things happen! The key here is to stay calm and use these steps to take control of the situation. You got this!

Can I choose when to have my sessions?

What’s the deal with daylight saving time (DST)?

Okay, so here’s the lowdown on DST—it’s that “spring forward, fall back” thing you might’ve heard of. Basically, it’s a way to make better use of daylight depending on the time of year.

How it works

Southern Hemisphere (where we are): Clocks go back 1 hour in spring and forward 1 hour in fall.

The idea? It stays lighter later in the evening, so you get more daylight to do stuff (and maybe save some energy too).

What this means for your lessons

Since your tutor might live in a different country, DST can mess with the time difference between you two. But don’t stress—our scheduling software is all over it. It adjusts automatically, so your lesson times always show up right.

If you don’t get any emails or messages about changes from us or your tutor, your lessons will happen at the same time as always. Easy peasy!

Overlapping lessons? Here’s the fix

Your tutor could have other students in different time zones. When DST kicks in, their lesson slots might shift, and that could overlap with your time.

No worries, though! If we spot any clashes in the schedule, we’ll shoot you an email ASAP. That way, you can sort it out with your tutor and reschedule if needed.

The bottom line

DST might sound a little confusing, but we’ve got it covered. Just keep an eye on your inbox for updates, and you’ll be good to go!

Will I see progress quickly?

Why report it?

Telling us about the issue helps the tutor support team figure out what went wrong and how to fix it. Plus, it means you’ll get solutions faster—whether that’s a tech fix or rescheduling a new lesson.

How to report a problem

Just hit up the tutor support team and spill the details about what happened. The more info, the better! Once we know the situation, we’ll jump in to help or set up a makeup lesson if needed.

Bottom line

Don’t stress—problems happen sometimes, and we’re here to make things right. Reach out to support, and we’ll handle the rest!

Need to cancel or switch up your lesson? No worries, life happens! Here’s what you need to know to make it easy on everyone (including yourself).

Step 1: Cancel or reschedule early

Step 2: Why the 24-hour rule?

Step 3: If it’s last-minute

Cancel after the 24-hour mark? Heads up, you’ll need to pay full price for the missed class. Harsh, we know—so just try to plan ahead when you can.

Step 4: Don’t waste that lesson credit

Make sure to use all your lessons before your subscription renews! If not, those unused credits will disappear faster than your favourite snack.

That’s it—just be cool about it, and you’ll avoid any hassle. Got questions? Hit up the support team. They’re ready to help!

We get it—life happens, and sometimes you miss a lesson. No need to freak out, but here’s what you should know and what you can do next.

Step 1: Reach out

First, hit up the tutor support team ASAP. They want to know you’re okay—not lost at sea or in need of an SOS. Better safe than sorry, right?

Step 2: The rules of missing a lesson

Missed lessons can’t be rescheduled, unfortunately. If you want to book another class for the same day or week, you’ll need to use one of your lesson credits.

Step 3: Questions? We got you

If you’re confused or have something on your mind about missed lessons, don’t sweat it. The support team is always there to help clear things up!

Missing a lesson isn’t the end of the world. Just follow these steps, and you’ll be back on track in no time!

Step 1: Chill for 15-20 minutes

Sometimes stuff happens. Your tutor might be stuck in traffic or dealing with a last-minute emergency. Give them 15-20 minutes to show up before you start panicking.

Step 2: Hit up the support team

If they’re still a no-show, it’s time to contact the tutoring support team. They’re there to help you figure things out and make sure you don’t lose out on your lesson.

Step 3: Reschedule like a boss

Tutors know how important sticking to a schedule is, so most of them will work with you to find a new time that works. Reach out and get things set up so you can get back to learning ASAP.

And remember, things happen! The key here is to stay calm and use these steps to take control of the situation. You got this!

What’s the deal with daylight saving time (DST)?

Okay, so here’s the lowdown on DST—it’s that “spring forward, fall back” thing you might’ve heard of. Basically, it’s a way to make better use of daylight depending on the time of year.

How it works

Southern Hemisphere (where we are): Clocks go back 1 hour in spring and forward 1 hour in fall.

The idea? It stays lighter later in the evening, so you get more daylight to do stuff (and maybe save some energy too).

What this means for your lessons

If you don’t get any emails or messages about changes from us or your tutor, your lessons will happen at the same time as always. Easy peasy!

Overlapping lessons? Here’s the fix

Your tutor could have other students in different time zones. When DST kicks in, their lesson slots might shift, and that could overlap with your time.

No worries, though! If we spot any clashes in the schedule, we’ll shoot you an email ASAP. That way, you can sort it out with your tutor and reschedule if needed.

The bottom line

DST might sound a little confusing, but we’ve got it covered. Just keep an eye on your inbox for updates, and you’ll be good to go!

Why report it?

How to report a problem

Just hit up the tutor support team and spill the details about what happened. The more info, the better! Once we know the situation, we’ll jump in to help or set up a makeup lesson if needed.

Bottom line

Don’t stress—problems happen sometimes, and we’re here to make things right. Reach out to support, and we’ll handle the rest!

Can’t find what you’re looking for?

That’s okay—some questions are too unique for a FAQ. If you need help with anything else, just get in touch. We’re always happy to chat and point you in the right direction.

Let’s chat

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